I'm curious as to best practices regarding native video files. We developed two videos with an outside vendor - we received the finished product in myriad formats while the vendor houses the native files. Any retrieval of the files - for any reason - would come with a charge, which we expected. But we have a client whose expectation is that the file would be housed on site, at the ready for them. Has anyone run into this in the past; and if so, how have you handled?
Thanks much for any perspective you might have ~ Karen Grant