One of the most comprehensive courses available for agency account service staff, this session provides proven tactics and methods for improving account service and retaining the accounts that are so important to agency viability and growth.

Topics include:

• Principles of account service
• How to be proactive, not reactive, with clients
• The importance of listening
• Effective client communication in a virtual world
• How to get more billings from current clients
• Good input: start jobs off on the right foot
• Organizing the daily work
• Working effectively with creatives
• AE Productivity
• Time management tactics
• Effective estimating
• Tracking estimate versus actual
• Potential client problem areas and how to remedy them
• Agency report cards

This session will also include plenty of time for group discussion and Q&A. Come ready to interact, share and learn!