No matter how often it happens in your years as an agency owner, it still comes as a shock to lose someone you thought was vested in the company. But ...

Want to hear a horror story? One of our members was “cash poor” for several years. Neither the owner nor his accountant could understand why the agency was so busy ...

PTO (paid time off) has become the dominant policy among smaller ad agencies, per our latest Annual Agency Survey Report. This merges the earned time off of vacation and sick ...

Most of us who’ve been in the business world for any number of years have witnessed human resource situations that escalated into the realm of “I’m going to ...

The employer-employee relationship is a two-way street. Just as employees know they have certain rights, privileges and benefits, employers also have a right to expect certain things of their employees ...

Many smaller agency owners are so wrapped up in day-to-day operations, new business pursuit, and financial issues, that they tend to place human resources issues on the “I’ll get ...

It is a well-established fact that agencies with better leadership are more likely to enjoy long-term success. Agencies with highly skilled people are the “norm” these days. Your agency HAS ...

Another year came racing to a close. It’s time to do the annual agency review and hold a business planning session. Yes, we know... planning is such a CHORE ...