ALL ARTICLES

behavioral planning

The Agency’s New Job Is to “Hack” Human Behavior

Second Wind
11/13/2025


We need to "hack" human behavior to succeed in advertising.

It's a word that gets thrown around in creative circles, and for good reason. "Hack" in this context doesn ...

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Big Data vs. Human Scale Research

Deborah Budd
8/17/2022

Marketing people toss around the kinds of terminology that make the average “consumer” just plan anti-advertising. Some terms we’ve heard a lot lately are “customer ecosystem”; “customer experience”; and ...

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Account Planning: Discovering What We Don’t Know We Don’t Know

Deborah Budd
1/24/2022

It took a million years for man’s instincts to develop. It will take millions more for them to even vary. A communicator must be concerned with unchanging man, with ...

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