If you have a "contact us" form or page on your website, do you actually send replies? It seems like the majority of inquiries are vendors or job-seekers. It seems rude not to answer or at least acknowledge, but we really don't have the manpower. Is it necessary and how do you handle replies?
Forums allow you you to communicate directly with other Second Wind members and receive their advice or guidance on any topic. This is a great way to tap into the power of our community which includes thousands of agency principals and employees.