Customer surveys are a great way for companies to gather feedback on many different topics. Common uses include customer satisfaction, brand loyalty, product usage, ideas for new products and services, advertising effectiveness and much more. The information gathered can be critical to future planning and implementing meaningful changes at the company.
As part of the process, Second Wind will:
- Execute a discovery call to understand the goals of the study
- Write the questionnaire
- Program and host the survey
- Tabulate the results
- Provide a written report of the findings and recommendations