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account management

Woo Your Clients Like New Business Prospects

Woo Your Clients Like New Business Prospects

Deborah Budd
4/12/2018

Be honest. If I ask you to quantify your relationship with your longest-held client account, which of the following would best describe your working relationship ...

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Ten Steps to Onboarding a New Client

Ten Steps to Onboarding a New Client

Tony Mikes
3/29/2018

One of the most important things an agency can do is to onboard a new client properly.  In our opinion, client longevity increases dramatically in ...

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toomanyhats

Are Your Account People Wearing Too Many Hats?

Betsy Ahlstrand
1/30/2018

Excellent account service means wearing many hats. In fact, it’s what draws many of us to the industry. It’s natural to be tempted ...

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